Your account on Luck BD Privacy Our Highest Priority

luck bdWelcome to . We understand that sharing your personal information on any online platform is an act of trust — and we take that trust as our greatest responsibility.

In this Privacy Policy, luck bd is fully transparent about what information we collect, why we collect it, where it is stored, and when it may be shared and with whom. There's nothing to hide — because we believe transparency is the best policy.

This policy applies to all luck bd users — both registered members and unregistered visitors. It takes effect whenever you access luck bd via the mobile app, website, or any other channel.

Luck bd collects two types of information — what you voluntarily provide, and what is automatically gathered while you use the platform.

A) What You Provide Directly

• At registration: full name, email address, mobile number, date of birth.
• For KYC verification: a copy of your national ID or passport, along with a photo.
• At the time of payment: mobile wallet number, bank account details.
• When contacting support: details of your complaint or query.

B) Automatically Collected Information

• Device information: device type, operating system, browser version.
• Access Data: IP address, login time, and session duration.
• Usage data: games played, time spent on the platform, pages visited.
• Transaction Data: deposit, withdrawal, and betting history.
• Cookies & tracking data (detailed below).

Luck bd uses your information only for specific purposes. Your data is never used for anything beyond the reasons listed below.

Luck bd may also send you the latest offers, bonuses, and updates via email or mobile. You can opt out of these marketing communications at any time.

Direct Response: luck bd never sells your data. Your personal information is never sold or transferred to any advertiser or third party for commercial gain.

However, data may be shared in the following limited circumstances:

• Payment Gateway: Necessary information is shared with bKash, Nagad, or your bank to process financial transactions.
• Game Providers: Limited information may be shared with game studios solely for the purpose of operating specific games.
• Legal authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
• Security agencies: Relevant authorities are assisted in investigations related to money laundering or fraud.
• Technology Partners: Encrypted data may be shared with certain technology service providers necessary for platform operations.

Luck bd uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

The cookies we use:

• Essential Cookies: Essential for keeping your login session active and ensuring the platform's core functions run smoothly.
• Functionality Cookies: Helps remember your preferences (language, theme).
• Analytics Cookies: To understand which pages are visited and how often — without identifying individual users.
• Security Cookies: Used to prevent fraud and unauthorized access.

Cookies can be managed from your browser settings. Please note — disabling cookies may limit certain features of the platform.

Luck bd follows the highest industry standards to protect your information. Our security infrastructure is built and managed by world-class technology professionals.

• SSL/TLS Encryption: All data is transmitted using 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Real-Time Monitoring: Suspicious activity is detected and flagged immediately.
• Regular Security Audits: Independent third-party experts conduct regular reviews.
• Data encryption: All stored data is kept in an encrypted state.
• Access Control: Only authorized personnel are permitted to access specific data.

Luck bd does not retain your data longer than necessary. Once the purpose for which it was collected has been fulfilled, your data is deleted or anonymized.

• While your account is active: All data is retained.
• After Account Closure: Financial data may be retained for up to 5 years due to legal obligations.
• KYC Data: Retained for 5–7 years after verification.
• Transaction history: Retained for a minimum of 5 years.
• Support conversations: Retained for 2 years.

Luck bd believes every user should have full control over their own data. You have the following rights:

To exercise this right support@luckbd.runto email us. luck bd typically responds within 30 days.

Luck bd is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification at the time of registration is mandatory.
• Accounts suspected of belonging to a minor are suspended immediately.
• If a parent or guardian becomes aware that their child has an account, they can notify us right away.

Luck bd's platform integrates third-party game studios and payment gateways. These third parties have their own privacy policies and handle data in accordance with them.

Luck bd ensures, through contractual agreements with third-party service providers, that they use your data only for specified purposes and maintain appropriate security standards.

Luck bd may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, you will be notified by email or via an on-platform notification.
• Continued use of the platform after any changes have been made will be taken as acceptance of the updated policy.

We recommend checking this page regularly to stay up to date.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to the luck bd privacy team:

• Email: privacy@luckbd.run
• General Support: support@luckbd.run
• Live Chat: 24/7 Bangla Support
• Response Time: Within 30 days